Azienda Agricola Alessandra Reppucci guarantees the return of all the products purchased on condition that they are given back in the same state in which they were at the reception. This means that each item cannot be damaged, dirtied, washed, modified or used in any way and that all labels, as well as price tags must be intact.
Customers have to inform us of their intention to return the goods within 14 days (via e-mail) on receipt of the products and they have a further period of 14 days to send the goods back to our company. The shipping costs for returning the goods are charged to the customer. Once the returned products have been received, Azienda Agricola Alessandra Reppucci will provide the buyer with full refund of their expenses (that is the price of the product and shipping costs).
It is possible to ask for a return of each and every item within 14 days on receipt of the products, provided that the items are sent in the same conditions in which they were when the customer received the goods. This means that each item cannot be damaged, dirtied, washed, modified nor used and that all labels, as well as price tags, must be intact.
ASKING FOR A REFUND
If you want to submit a refund request, you have to inform us at the following e-mail address:
CONDITIONS TO GET REFUND
Customers will be informed of the conditions to get refund via e-mail after an agreement will be reached between the two parties (Azienda Agricola Alessandra Reppucci and the Customer).
ACCEPTANCE OF A REFUND
The acceptance of a refund is always notified via e-mail, by a confirmation note sent to the same email address, from which the request for refund was sent to us.
Shipping costs are refundable. The price paid by the Customer to receive the purchased goods are refunded, whereas the shipping costs for returning the goods are charged to the Customer.
The goods to be returned have to be wrapped in the original packaging.
Should the purchased goods have any defects, Azienda Agricola Alessandra Reppucci will comply with all the regulations in force on the guarantee. The Customer has to contact Azienda Agricola Alessandra Reppucci immediately in case of a complaint about a material or any manufacturing defects of the goods we supplied, as well as damages resulting from transport.
METHODS OF PAYMENT
Methods of payment available for any purchases made at our online shop: credit card, Paypal, bank transfer and cash on delivery.